THE CHALLENGE

A Need for a solution, which enables a telecom company to manage billing, charging and invoicing processes of a rich basket of services while improving customer-service standards and enhancing customer experience.

SOLUTION

OSG Billing flexible Customer management solution allows to effectively manage key business processes, beginning from the customer’s first request, following him through the Order and Payment, Service Activation, Request and Change, Problem and Solution steps, providing him an excellent support.

increase speed of Decision making.

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THE CHALLENGE

When expanding the company by acquisition of another BBA operator a need for infrastructure unification into a unified accounting system with a following monitoring of active equipment has appeared. To provide control over company’s assets and for operative gathering of the telecom network material base and it’s infrastructure data it is necessary to provide a correct data input, automated data gathering and TMC transfer control. 

• Perform a network inventory and add newly gathered data to the unified accounting system with the following monitoring of active network equipment.
• Provide operative control over the TMC transfer on any stage of equipment’s lifecycle.

SOLUTION

After the organization of a full equipment accounting cycle with the use of inventory, monitoring, document flow and warehouse accounting modules administrative expenses of the company were significantly decreased. The reliability of actually installed equipment with the data from warehouse accounting system of the BBA department reached 95%.

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Challenge

Automatic billing recalculation due to equipment downtime based on calculated KPI

Solution

SLA metrics calculation functionality (EqM) was used to calculate customer's equipment downtime and to correct billing automatically (implemented as an algorithm).

THE CHALLENGE

Modern network infrastructure is usually multivendor. Unauthorized or incorrect actions towards any of it’s components can affect whole network infrastructure, which in turn can seriously affect business processes of the company, the quality of provided services or even create an emergency situation. The lack of equipment configuration policies management possibility is a serious problem for the telecom operator. It creates real risks for successful service provision. The effects of such faults are significant, and their complexity has a tendency to progress non-linearly. Because of that a process of incorrect network equipment settings analysis and elimination has been created.

SOLUTION

To solve this problem a network configuration management module was created along with the mechanisms that allow gathering and storing of current configurations. This module allowed our client to work with standard configurations for different types of equipment and network segments. During the periodical polling of the network devices device’s configuration is compared to the standard one, and if there are any faults, the system automatically notifies the duty personnel by generating an event in the Fault Management module.

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THE CHALLENGE

Establish synchronization with ERP System for Customer Relationship Management (e.g. ECMS KV-Expert), provide capability to manage network equipment based on specific ECMS events.

SOLUTION

Deep integration with "Document Management" and "Services" modules (EqM) allows to monitor requests creation on the ECMS side, and manage network equipment depending on the request type.

THE CHALLENGE

Telecom industry implies serious investments into infrastructural assets, and the speed of assets’ updating is considerably higher than in other branches, and the geography – wider. Considering possible constant changes and massive capital investments (CAPEX), supporting a high level of AM is starting to become a problem for the telecom operator. Here are the main problems that appear because of ineffective active management:

• Not optimal CAPEX solutions that lead to a cash outflow;
• Audit questions and incompatibility with the requirements;
• Unreasonably high OPEX

SOLUTION

Optimal management of assets during their lifecycle allows to execute strategic plans of the company. For efficient assets management there are some special software products that are able to cover all or most of management processes.

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THE CHALLENGE

Network Service Providers meet and try to solve the heavy challenges: how not to become just a traffic pipe and more than that – how to increase and extend their influence on the Global Market, extend and increase revenue streams. They should keep their Product Range as wide as possible, Service Ordering & Delivery as fast & easy as it’s possible and as a result – Customers loyalty and revenue as high as it’s possible. Our goal here is to build a point of integration between Business, Planning & Operations to reduce delays by providing a single window to automatically encapsulate planning and acquiring necessary resources, reporting, troubleshooting and at any stage of our Company’s Lifecycle, which in turn is leading us to increase our Customers loyalty and revenue stream.

SOLUTION

To achieve the goals, which are described above, we have 

• designed a flexible architecture and accounting model, which includes closest interaction between different Platform modules and 3rd party systems (Like Billing and CRM),
• built detailed resource-service model with different points of view, cross-integrated processes over the entire Company.

It helped them to automate most important or routine parts of the processes across the Company to avoid human factor where it’s possible and to improve efficiency, increase speed of Decision making.

Download Case Study (pdf)

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